Cabcall IVR - Automated Phone Booking Solution
Cabcall is suitable for a range of taxi fleets, from small (less than 100 cars)
to large multi-lingual fleets (many thousands of cars).
Cabcall has been used by various taxi companies all around the world and has evolved
substantially since 1995 with the introduction of new technologies along the way.
VOIP (Voice over Internet Protocol) is fast become the preferred method of commuication
in the taxi industry. Cabcall has upgraded many sites to use VOIP technology to
produce stable conditions for high traffic clients. With this technology, Cabcall
can now automate thousands of calls per hour.
• Text To Speech (TTS) – to confirm a customer's pickup address
Cabcall can verify the caller's pick-up address by telling the caller the address
previously recorded in the taxi dispatch system.
• Speech Recognition – to ask and confirm their destination
Destinations are required by some taxi companies and can be used to coordinate travel
at changeover times. Cabcall can ask the caller to say their destination, allowing
the system to use speech recognition to match the customer's request with a destination
in the database. The system will then confirm the destination with the caller before
• Mobile phone booking automation
Many people use their mobile to call from home or the office, simply because the
taxi network's number is stored in their phone. Cabcall's IVR allows customers to
set up Mobile Templates to define each of their commonly used pick-up locations.
When the customer calls for a taxi, Cabcall offers them a choice for each of their
options, using text to speech to help navigate the options. For example, if a customer
has set up the following mobile templates.
For example, if a customer has set up the following mobile templates:
The customer is then presented with these options by the IVR. Setting up templates
is easy. Customers can use this service via your eCabcall web site or ask a telephonist
to set up their templates for them. A growing number of taxi networks are using
Cabcall Mobile Templates to drive automation to a new level.
• Specific solutions for high volume booking customers such as
> Hotels and Motels
> Pubs and Clubs
> Hospitals and Surgeries
> Public Places