ROA / SMSOA - Automated Taxi Notification
ROA (Ring on Approach) will notify a customer that their taxi is nearly at the pickup point by ringing the customer's supplied phone number.
The system will ring twice and if the call is not answered it will hang up. Customers usually will not nswer the call after using this service once or twice, as they recognise the phone number and commence walking to the pickup point. If answered, a prompt will be played announcing that the taxi should arrive shortly.
Based on the dispatching system and options set, the car number can also be announced.
There are various ways that these outbound calls can be made. The most efficient is by using VOIP (Voice over Internet Protocol).
By using this method of communication, the outbound calls do not impact the flow of incoming calls.
SMSOA (Short Message Service On Approach) will text a customer's mobile phone telling them that the taxi they have ordered is
on its way and should arrive shortly. With some SMS providers, the sender SMS number that the customer sees on their phone can be the network's company name.
Based on the dispatching system and options set, the car number can also be included in the message.