Where is My Taxi? Solution
One of the most resource-demanding problems a taxi network faces at busy periods is customers ringing back to ask where their taxi is.
Imagine if many of those calls could be automated, even from mobile phones and at various public venues. This would free telephonists to answer more
calls for new cutomers, thus increasing efficiency. Customers can now check on their booking status automatically via:
These enquiries can be made through the above methods regardless of how the booking was first entered (compatible only with certain dispatching systems).
If a car has been allocated, it can even inform the customer of the car number. Various taxi networks have been using this system for some time with great success.