CabTxt - SMS Booking Solution
CabTxt allows taxi networks to offer SMS-based booking services, popular with younger
customers, without the drawback of complex, over-complicated user interfaces and
manual intervention from call centres.
Existing SMS booking applications rely on the customer to input the pick-up address
in a specific format. Even if done correctly, there is no guarantee of a match with
an existing entry in the dispatch system's street directory.
Cost problems arise due to the need to either send SMS messages to clarify the address
or for a telephonist to sort through all of the unprocessed SMS bookings and manually
CabTxt is Cabcall's latest offering in the automation market, combining the powerful
templating application within eCabcall and the new, intelligent CabTxt server.
Like Mobile Templates, customers can set up their main locations and then simply
text the keyword for one of their choice to a special network booking number.
For example a customer would text "Home" to request a taxi from the mobile
template assigned to Home.
In markets where a destination is required, customers could input Home followed
by the destination suburb, fulfilling the booking requirements in a simple and effective
way. To ensure a strong adoption by repeat customers, it is critical to provide
feedback. Cabcall will send an immediate SMS back to the customer, confirming the
booking with their pick-up address.
Depending on your dispatch system, you may also be able to send a message to the
customer when a taxi accepts the booking, and a further message on approach. Taxi
networks can choose whether to pay for messages sent to the customer's mobile phone,
or to provide a premium SMS service where a customer pays an additional charge,
billed by their carrier, allowing the taxi network to share in the revenue.
Join a growing number of taxi networks enjoying the automation gains from Mobile
Templates and CabTxt.